Node Dallas1: Unplanned Downtime on 30 Jan 2026 10:33:45 (UTC+00:00)
Update on 31 Jan 2026 17:28:24 (UTC+00:00)
New motherboard is refusing to run both nvme drives at gen 5 speeds. Techs are trying to work the problem. No ETA as of yet
New motherboard is refusing to run both nvme drives at gen 5 speeds. Techs are trying to work the problem. No ETA as of yet
Update on 31 Jan 2026 02:56:32 (UTC+00:00)
The cause has been determined to be a faulty motherboard. They're working to swap all components to a new motherboard, ETA is 1 hour
The cause has been determined to be a faulty motherboard. They're working to swap all components to a new motherboard, ETA is 1 hour
In progress on 30 Jan 2026 10:33:45 (UTC+00:00)
The server has appeared to have powered itself down unexpectedly and refuses to power back up. We have escalated the issue to the datacenter and will update as soon as we can.
The server has appeared to have powered itself down unexpectedly and refuses to power back up. We have escalated the issue to the datacenter and will update as soon as we can.
Network Issues on 18 Dec 2025 08:06:20 (UTC+00:00)
Update on 18 Dec 2025 17:01:01 (UTC+00:00)
Issue seems to have been resolved
Issue seems to have been resolved
Update on 18 Dec 2025 08:43:36 (UTC+00:00)
The network seems to have stabilized, we will continue to monitor
The network seems to have stabilized, we will continue to monitor
Investigating on 18 Dec 2025 08:06:20 (UTC+00:00)
We are currently investigating network issues on this node and have escalated the issue to the data center. We will update with more information when available.
We are currently investigating network issues on this node and have escalated the issue to the data center. We will update with more information when available.
Emergency Maintenance on 2 Dec 2025 03:33:11 (UTC+00:00)
Completed on 3 Dec 2025 01:21:25 (UTC+00:00)
NY ENT 1 is now running. Problem was due to a faulty motherboard that was replaced.
NY ENT 1 is now running. Problem was due to a faulty motherboard that was replaced.
Update on 2 Dec 2025 14:32:28 (UTC+00:00)
NY ENT 1 is down again. The server failed roughly an hour later after being put into operation. Issue has been escalated to the DC techs as this is almost certainly a hardware failure.
NY ENT 1 is down again. The server failed roughly an hour later after being put into operation. Issue has been escalated to the DC techs as this is almost certainly a hardware failure.
Update on 2 Dec 2025 09:18:41 (UTC+00:00)
NYENT1 is back up, we didn't find anything unusual hardware wise and everything passed our stability tests with flying colors so that's good. We did however find that a sensor was falsely reporting temperature and believe that might have been the culprit. Which is unusual because it's been fault the entire time the server has been online so we're not entirely sure why it cause any issues now. We will continue to monitor the server closely to see if this has been resolved
NYENT1 is back up, we didn't find anything unusual hardware wise and everything passed our stability tests with flying colors so that's good. We did however find that a sensor was falsely reporting temperature and believe that might have been the culprit. Which is unusual because it's been fault the entire time the server has been online so we're not entirely sure why it cause any issues now. We will continue to monitor the server closely to see if this has been resolved
Investigating on 2 Dec 2025 03:33:11 (UTC+00:00)
The node is experiencing unplanned random reboots at this time. We're currently investigating to find the root cause and determine if it's a software or hardware failure. We will update when we have more information.
The node is experiencing unplanned random reboots at this time. We're currently investigating to find the root cause and determine if it's a software or hardware failure. We will update when we have more information.